Refund Policy
This policy explains how refunds work for course purchases on QTradie Training at training.qtradie.com.
1. How refunds are assessed
Refunds are assessed on a case-by-case basis. If you are not happy with a course, email support@qtradie.com with your account email, the course name, and the reason for your request, and we will review it promptly and fairly.
2. Effect of a refund
When a refund is approved, your access to the relevant course is revoked. The refunded amount is returned to your original payment method via Stripe, which may take a few business days to appear depending on your bank or card provider.
3. Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our courses come with guarantees that cannot be excluded. You are entitled to a remedy if a course is not as described, is not of acceptable quality, or does not match its description. This policy operates in addition to, and consistently with, those consumer guarantees.
4. How to request a refund
Send your request to support@qtradie.com. Include the email address on your account, the course you purchased, and the date of purchase so we can locate your order quickly. You can find your purchase details and tax invoices in your account under Receipts and orders.
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